Index
- Cancellations
- Waiting at an Appointment
- Keys
- Inventory
- Check In
- Inventories Not Prepared by Inventories First
- Safety Regulations
- Check Out
 
Cancellations
We are aware that appointments sometimes need to be cancelled or re-scheduled so all we ask is that we are given a minimum of 3 hours notice of this.  Appointments cancelled with less than 3 hours notice will incur a cancellation fee of 50% of the job price.  Appointments cancelled or aborted without prior notice will incur a cancellation fee of the full job price.

Waiting at an Appointment
Inventories First will arrive to the appointment at the arranged time.  If the tenant, keys or cleaners are late arriving or leaving the clerk will wait for 15 minutes after this.  If we are kept waiting for longer than this, a waiting charge of £30 per hour will apply.

Keys
The inventory clerk can pick up keys from an agent local to the property or a porter and hand them over to the tenant.  They can also take the keys from the tenant at the end of the tenancy and return them to a local agent or porter.  Inventories First are not able to keep keys for any length of time, only to take them directly to or from the property or an agreed location.  We would not accept any responsibility for keys left with us overnight.

Inventory
All items are described to the best of the Inventory Clerk's ability, although they are not an expert in fabrics, woods, materials, art or antiques.  The report is not a structural survey, valuation or statement of authenticity.  Large groups of items such as books or CDs are listed as collections and not detailed individually. 

Check In
Areas such as lofts, cellars, and locked rooms or cupboards will not be inspected and any items left in these areas will not be included in the report; therefore they are the sole responsibility of the landlord.  Large or heavy items of furniture or appliances have not been moved. Items in storage boxes or in high up or inaccessible cupboards will not be inspected.  Electrical items, where practical will be tested for power only.  If items have not been tested, it will be stated in the report.  Meter readings are only taken if meters are readily accessible, however it is advised that readings be checked by the relevant utility companies as the inventory clerk cannot be held responsible for any errors or omissions.  Photographs are taken for illustrative purposes only and cannot be used as record of condition or contents. 

Inventories Not Prepared by Inventories First
When we are given an inventory to use which was not prepared by us, Inventories First cannot be held responsible for its adequacy or for any possible omissions.  The check in or check out will be carried out to the same level of detail as the inventory.  If the inventory is very brief, areas have been re-decorated or there are numerous extra items added to the property (not previously listed on the inventory) it is advised to have a new inventory made. 

Safety Regulations
The Fire & Safety Regulation regarding furnishing, gas, electrical and similar services are ultimately the responsibility of the instructing principal.  Where the report notes "FFR label seen", this should not be interpreted to mean the item complies with the "Furniture & Furnishings (Fire) (Safety) (Amendments) 1993".  It is a record that the item had a label as described or similar to that detailed in the "Guide" published by the department of Trade and Industry January 1997 (or subsequent date), attached at the time the report was compiled.  It is not a statement the item can be considered to comply with the regulations.

Check Out
The tenant must be ready to vacate the property and hand over the keys at the time of the check out appointment.  Prior to the check out all the tenant's belongings must have been removed and all cleaning be completed.  Please note that professional cleaning usually takes several hours and adequate time must be allowed for this before the check out appointment. Beds should be left unmade and linen should be cleaned and pressed.  Any items packed for storage during the tenancy must be unpacked and returned to their original locations as listed on the inventory, prior to the check out.  

If any of the above conditions are not met, extra charges may be made for waiting time or return visits.  Please note that disposing of items (whatever their condition), making alterations or adding hooks, nails or screws to surfaces without consent from the Landlord or Agent may lead to charges at the end of the tenancy.